Frequently Asked Questions
This product is not for use by or sale to persons under the age of 18. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor's advice should be sought before using this and any supplemental dietary product.
What is your Return Policy?
You may request a refund of any amounts charged by contacting customer service at firstname.lastname@example.org. Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used.
If a product arrives broken or damaged, we will ask for a picture of the product and details of the issue. We will then send you a shipping label and replace your product promptly. We must hear from you within 7 days of your products arrival. We will not accept used or tampered with products for returns.
If for any reason you are not completely satisfied with any NRG CBD products purchased directly from nrgcbd.store via our website, you may request a refund within 7 days from the date of purchase for a full refund or exchange. Refunds and exchanges will be made to the credit card with which the product was purchased.
You will need the following to make your request for refund:
- Proof of Purchase
- Unopened product and container
- The customer is responsible for return shipping cost
If you have any questions about whether your product is eligible for Returns, please feel free to email us.
When can I expect my order to arrive?
Due to high volume of orders, please allow (2) two business days for order processing and up to 5-7 shipping days.
Your order will be shipped with tracking via USPS Standard or Expedited service.
Handling times can vary depending on seasonal order loads, weekends, and holidays.
At this time, we are unable to ship CBD products internationally.
We Proudly ship from Virginia Beach, Virginia. All orders over $100.00 (US) receive free 3-day USPS shipping. For all other shipping choices, please enter your address to see your live shipping rate via UPS. PLEASE NOTE: UPS 2nd Day Air, UPS Next Day Air, and UPS Next Day Air Saver options placed M-F before 12pm PST will ship out the same day and deliver the next business day ( M-F). UPS does not provide pickup or delivery services Saturday or Sunday. Next-Day Air orders placed on Friday will deliver on the following Monday.
Does CBD get you "high"?
No, there is 0* THC in our products. Zero-THC means our products produce absolutely no psychoactive effects or any of the side effects associated with THC.
All products meet Federal and State legal definitions of hemp and hemp products.
*All products contain no THC *or 0.3% of THC content or less.